Terms & Conditions

Monika Petersen

Gunløgsgade 7, kld tv
Islands Brygge
2300 Copenhagen S

Phone: +45 20 92 28 52
E-mail: mail@monikapetersen.com
VAT: DK-29238138

Prices & Payment

All prices on monikapetersen.com are specified in DKK and EUR, and include 25% VAT, unless the product has been purchased from outside of Europe.

You can pay by VISA, VISA Dankort, MasterCard and JCB. There are no fees added when paying by creditcard – the only fee added is the shipping fee, see more here.
Accepted credit cards

All payment information is entered through an encrypted and secure SSL-line.

The amount will be withdrawn from your creditcard as soon as the product has been dispatched from our stock.

Privacy policy

When making orders on monikapetersen.com, you are required to provide personal informations, such as name, address, e-mail address and phone number. Due to the danish bookkeeping law, we have to collect these informations for the next 5 years, and after that they will be deleted.

Your privacy is extremely important to us, so all your data is kept completely private and are not shared with any 3rd parties. The data controller is Monika Petersen.

According to the Danish personal data law, you always have the right to know exactly what information about you is being kept. For any questions regarding your privacy policy, please feel free to contact us at mail@monikapetersen.com.

Delivery

We ship our products everywhere in the world, and ordered items will be shipped within 5 business days. Expected delivery time is 2-21 business days, depending on where the items should be sent.

Shipping prices:
Shipping to Denmark: 39 DKK / €6 (Expected delivery time: 2-8 days)
Shipping to Europe: 100 DKK / €14 (Expected delivery time: 8-14 days)
Shipping outside EU: 150 DKK / €21 (Expected delivery time: 14-21 days)

Shipping is free for all orders above 900 DKK / €120.

You are also very welcome to come by our showroom and pick up your order yourself – free of charge, of course.

The address is:
Gunløgsgade 7, kld tv
Islands Brygge
2300 Copenhagen S

Return policy


Exchanges and returns can be done within 14 days after you’ve received your order. The returned items must be unused and returned in their original packaging. Please wrap and pack your returns very carefully to ensure the goods will not be damaged during shipping.

To return your order, please contact us at mail@monikapetersen.com. The return shipping cost is paid by the customer, and after receiving the returned goods and approving the return, we will credit your bank account with the full amount.

24-month warranty

When shopping here at monikapetersen.com, you have a 24-month warranty. This means that you either can get your order replaced, refunded or a reduction in price, all depending on the specific situation.

It’s naturally a requirement that the complaint is justified, and that the defect is not caused by incorrect use of the product or other negligent behaviour. If you discover any problems with your product, please complain as soon as possible – as minimum 2 months after the defect has been discovered.

When returning the order, please describe the reason for returning as detailed as possible. Also remember to get a receipt from the shipment so we can reimburse your shipping expenses.

Please send your returned goods to:
Monika Petersen
Gunløgsgade 7, kld tv
2300 Copenhagen S

Colours

We can’t guarantee that the colours shown on the website exactly reflects the colours on the actual products. The colours seen on the website will depend on your screen.

Besides that, all our Lino prints are printed by hand, and therefore every print will differ slightly in colour density.

Customer service

For any questions, please feel free to contact us.

Mail: mail@monikapetersen.com
Phone: +45 20 92 28 52

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