Terms & Conditions

Purchases

All prices on monikapetersen.com are specified in DKK and EUR, and include 25% VAT, unless the product has been purchased from outside of Europe.

The amount will be charged to your payment card as soon as the product has been dispatched from our stock.

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your payment card number, the expiration date of your payment card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use Any credit or debit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for reasons, including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our selection of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes, or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Account

When you create an account with us, you must provide us information that is accurate, complete and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Regarding your user name, you may not use the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Monika Petersen and its licensors. The Service is protected by copyright, trademark and other laws of both the Denmark and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Monika Petersen.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Monika Petersen.

Monika Petersen has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Monika Petersen shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Limitation of Liability

In no event shall Monika Petersen, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third-party service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Monika Petersen, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30-day notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact us

If you have any questions about these Terms, please contact us.
Mail: mgp@monikapetersen.com
Phone: +45 53 80 32 38

Returns & Exchanges

We offer a 14-day refund upon receipt of the package, if you change your mind.
The items must be returned in their original condition and in the original, undamaged packinging or similar protective tube/box. We reserve the right to refuse any returns, that do not fulfil these criteria.

Please note that you are responsible for the shipping items back to us.
Important! Returns and exchanges are carried out at your own risk and expense (the shipping costs are to be paid by you). If items are damaged on return to us, we will only be able to offer a 50% refund.

Please contact us at mgp@monikapetersen.com before returning any items and remember to state your order number and relevant contact information in the email.
We cannot guarantee that the colours shown on the website exactly reflects the colours on the actual products. The colours seen on the website will depend on your screen.
Furthermore, all our Lino Prints are printed by hand, and therefore each print will differ slightly in colour density.

Shipping

All orders are shipped from Denmark, either directly from our shop in Nyhavn or our fulfillment partner. When your order has been shipped, you will receive shipping confirmation and tracking details via email.

We offer shipping worldwide, using GLS or PostNord.

Delivery time & costs
We dispatch all orders within 5 business days.

Shipping to Denmark: 44 DKK (Expected delivery time: 2-8 days)
Shipping to Europe: €18 (Expected delivery time: 3-14 days)
Shipping outside EU: €21 (Expected delivery time: 14-21 days)
Some countries, remote cities or islands may have longer delivery times.

Please note! We cannot take responsibility for any delays, which are out of our control, like customs delays etc.
All shipping costs will be shown upon checkout, however, please be advised that local taxes and import duties may apply and is not included in the shipping costs.

24-month Warranty

When shopping at monikapetersen.com, you are covered by a 24-month warranty. This means that you either can get your order replaced, refunded or a reduction in price, all depending on the specific situation.

It’s naturally a requirement that the complaint is justified, and that the defect is not caused by incorrect use of the product or other negligent behaviour. If you discover any problems with your product, please complain as soon as possible – and within 2 months after the defect has been discovered.

When returning an order, please describe the reason for returning it, in as much detail as possible. Also remember to get a shipment receipt so we can reimburse your shipping expenses.

Please send your returned goods to:
Monika Petersen Fine Art Prints
Lille Strandstræde 12, kld.
1254 København K.

Gift Vouchers

Gift vouchers are not refundable and cannot be exchanged to cash. Gift vouchers are valid for 2 years.

Out of Stock

All products shown are in stock unless otherwise stated. However, if for some reason an item should be out of stock anyway, you will be advised by email. If the item is due to be in stock again, you can choose to wait or cancel the order.

Colours

Due to the calibration differences between computer monitors, tablets, and smartphones, etc. the colours on the Art Prints shown on our website may vary slightly from the actual Art Prints.
All our Lino Prints are printed by hand, and therefore every print will differ slightly in colour density.

Privacy

At Monika Petersen, your personal contact information will be treated with confidentiality and will not be shared with any third-parties. For order handling purposes however, we sometimes need to share your shipping details directly with our fulfillment partner.

Customer Service

For any questions, please feel free to contact us.
Mail: mgp@monikapetersen.com
Phone: +45 53 80 32 38